Support
TareOh is made by one person. This form puts your note in the private owner Support queue — no bot answers it and it is never sent to Ask Austin.
Private Support
Write the smallest note that lets us understand the problem. Nothing from your readings, Question, cards, Journal, chats, clipboard, or photos is attached.
This is a one-way note, so there is no direct reply. For abuse prevention, the service briefly processes your network address and stores only a keyed, one-way rate-limit value. The note is kept for up to 90 days.
Through Apple, not through us: iPhone Settings → your name → Subscriptions → TareOh → Cancel. We never see your payment details and can't cancel on your behalf.
Readings are stored on the device, so deleting the app deletes them. The app's automatic copy to Files is on unless you turned it off: if it went to your iCloud Drive it is still there after a reinstall, and Settings → Restore from backup brings it back. If iCloud was unavailable, that copy lived in On My iPhone and went with the app — so only a backup you saved elsewhere survives. Purchases restore separately, via Restore Purchases.
The guardrail matches intent, not subject: a reading about an illness, a death or a lawsuit is written, because that is much of what people bring here. What is declined, at two layers, is a question asking TareOh to act as a clinician, a lawyer or an emergency service — and a question that reads as crisis is answered with a real service to call. The one narrower rule is the Answer panel, which declines five subjects outright: death, illness, pregnancy, legal outcomes and money. None of it is a filter misfiring — a deck of cards is the wrong instrument, and pretending otherwise would be the harmful choice.
Yes — Settings → Use my own key. Readings become unlimited, since there's no bill for us to cap. The key stays on your device and is never retained on our side.
No. What's sent for a reading is interpreted and discarded — nothing is stored, and nothing is used for training, by us or by the model provider under our agreement.
Seven public-domain decks: Rider–Waite–Smith (1909), Jean Dodal (c. 1701), Tarot de Paris (c. 1650), Jacques Viéville (c. 1650), Grand Etteilla (1788), Sola Busca (c. 1491), and The Game of Hope (1799) — the deck Lenormand grew out of. Full attribution is in the app under Settings → Attribution.
Settings → Manage local data. It clears the device, and for anything you never posted there's no server-side copy, so that's the whole of it. Anything you put in Candlelight is the exception: a reading laid on the table, or a gloss or panel brief left on the shelf before it was taken out of the app, is held by the server for seven days (thirty from the last time someone kept a shelf post) whether or not you clear the phone. Take those back from the post itself, or leave them to run out. If a post of yours was reported, a copy is also in our moderation mailbox until the report is dealt with.
Readings need a connection. If you're online and it still fails, it's usually one of four ceilings, and they clear at different times. Asking several times in quick succession trips a burst limit that clears in a minute — wait and ask again. A daily limit, on your device and on the whole service, clears at midnight UTC, and so does a daily ceiling on how much the service will spend; if you hit one of those in the morning it will not clear within the hour, it clears that night. A monthly ceiling clears at the turn of the month, and the app will say so and offer you the option of adding your own API key, which is not counted against it. The message you get names which one it was. A failed reading never costs you one from your weekly allowance.