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TareOh is made by one person. There's no ticket queue and no bot in front of the inbox — mail lands with whoever wrote the code.
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Replies usually within two days.
If it's a bug, your iOS version and what you tapped just before it happened saves us both a round trip.
Through Apple, not through us: iPhone Settings → your name → Subscriptions → TareOh → Cancel. We never see your payment details and can't cancel on your behalf.
Readings live on the device, so deleting the app deletes them unless you made an iCloud Drive backup first. Settings → Restore from backup brings one back. Purchases restore separately, via Restore Purchases.
Medical, legal, financial and crisis questions are declined deliberately, at two layers. It isn't a filter misfiring — a deck of cards is the wrong instrument, and pretending otherwise would be the harmful choice.
Yes — Settings → Use my own key. Readings become unlimited, since there's no bill for us to cap. The key stays on your device and is never retained on our side.
No. What's sent for a reading is interpreted and discarded — nothing is stored, and nothing is used for training, by us or by the model provider under our agreement.
Seven public-domain decks: Rider–Waite–Smith (1909), Jean Dodal (c. 1701), Tarot de Paris (c. 1650), Jacques Viéville (c. 1650), Grand Etteilla (1788), Sola Busca (c. 1491), and The Game of Hope (1799) — the deck Lenormand grew out of. Full attribution is in the app under Settings → Attribution.
Settings → Manage local data. It clears the device, and because there's no server-side copy, that's the whole of it.
Readings need a connection. If you're online and it still fails, it's usually a rate limit that clears within the hour — and a failed reading never costs you one from your weekly allowance.